You're on a ladder, in a crawlspace, or on another job. OpenHeight texts the caller back in seconds, collects the details and photos, and drops a ready-to-work lead in your inbox. Job done? One tap sends your review link.
OpenHeight only steps in when you can't answer — everything else about how you run your business stays exactly the same.
Add one call-forwarding code to your existing phone. Answered calls never touch us — only the ones you miss forward to your OpenHeight line.
Within seconds, the caller receives a friendly text from your business asking what they need done. No voicemail black hole, no calling the next name on the list.
Descriptions, photos, and urgency are collected for you. Open the portal, see what the job is, and reply when you're off the ladder.
Job done? Send your Google review link by text or email — from the portal, or by texting your customer's name and number to your own OpenHeight line.
Reviews are how small service businesses win the next customer — and the hardest part is remembering to ask. OpenHeight makes the ask a single action: one request per finished job, sent from your business, with your review link.
No spammy reminder sequences. One polite message, done. Customers can opt out any time by replying STOP.
"Called three plumbers on a Saturday. Summit was the only one that got back to me — within a minute, by text. Water heater replaced by Monday."
No contracts, no setup fees, no per-message charges.
No. The number on your truck and your ads stays exactly as it is, and it keeps ringing your phone the way it does today. OpenHeight adds a second number — your texting line — and one call-forwarding code sends only the calls you don't answer to it. Answered calls never touch us. Because the text-back comes from that texting line, customers may see a different number than the one they dialed, so every message says which business it's from.
Sure — plenty of customers already text your cell, and nothing about that changes. The OpenHeight inbox isn't your whole phone: it holds only the conversations OpenHeight starts — missed calls it catches and requests from your website. For those, reply from the inbox so the thread stays on the number the customer is already texting and gets saved with the job. It works from your phone's browser, right from the truck.
Yes. When someone calls your business, responding to their inquiry with a single text is a well-established, compliant practice. Every message identifies your business and honors STOP requests instantly. See our SMS program terms for details.
Yes — and that'll be most of them, especially early on. When the job's done, text your OpenHeight number the customer's name and mobile number, or their email address, and the review request goes out for you. No app to open, nothing typed twice.
About ten minutes of your time: sign up, dial one forwarding code, and add your Google review link. Before texting can switch on, US carriers have to approve the business for messaging — we handle that registration for you, and it usually clears in a few days, occasionally longer. Missed calls start showing up in your inbox as soon as forwarding is set up; the automatic text-back switches on when registration clears.
Remove the forwarding code from your phone and every call rings straight to you again, like OpenHeight was never there. Your number was always yours.
Every missed call is a customer who dialed your number on purpose. OpenHeight makes sure they hear back from you first.
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